Refund policy

GenX Health Products

Our promise: We want you to be confident in what you buy. If you are not satisfied with a product, you may return it for a refund within 30 days of delivery, subject to the conditions below.

What can be returned:

- Products must be unopened and in their original sealed packaging to qualify for a refund.

- For health and safety reasons, we cannot accept returns of opened supplements.

- Items must be in resalable condition.

How to start a return:

1. Email support@genxhealthproducts.com within 30 days of receiving your order. Include your order number and the item(s) you want to return.

2. We will reply with return instructions.

3. Ship the unopened product(s) back to us at your expense. We recommend a trackable shipping service — we are not responsible for return packages lost in transit.

Refunds:

- Once we receive and inspect your return, refunds are issued to your original payment method.

- Please allow up to 10 business days for the refund to appear on your statement, depending on your bank or card issuer.

- Original shipping charges are non-refundable.

Damaged, defective, or wrong items: If your order arrives damaged, defective, or incorrect, email support@genxhealthproducts.com within 14 days of delivery with your order number and photos of the issue. We will replace the item or refund you at no cost to you.

Sale and discounted items: Items purchased with a discount code or as part of a promotion (including Buy 3 Get 1 Free) are eligible for return under the same conditions. Refunds are based on the amount you actually paid.

Questions: Contact support@genxhealthproducts.com.