Frequently asked questions
How does Buy 3 Get 1 Free work?
Buy any 3 products and get a 4th one FREE. Just add 4 eligible products to your cart — the discount applies automatically at checkout, no code needed. It can't be combined with other discount codes.
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What is the return policy?
We want you to be confident in what you buy. If you're not satisfied, you can return unopened products in their original sealed packaging within 30 days of delivery for a refund. To start a return, email support@genxhealthproducts.com with your order number. Please note: for health and safety reasons, we cannot accept returns of opened supplements.
Are any purchases final sale?
No — nothing is final sale. Items bought with a discount code or as part of a promotion (including Buy 3 Get 1 Free) can be returned under the same conditions as everything else. Refunds are based on the amount you actually paid.
When will I get my order?
We don't publish guaranteed delivery dates — delivery timeframes vary by destination, shipping method, and carrier conditions. You'll receive tracking information by email once your order ships. If you have a time-sensitive order, contact us at support@genxhealthproducts.com before ordering and we'll tell you the fastest option available.
Where are your products manufactured?
In the USA. Every product lists the USA as its manufacturer country.
How much does shipping cost?
Orders are fulfilled and shipped from the United States. Economy shipping is free on orders $50 and up. Below $50: Economy $4.90 (0–5 lb) or $19.90 (5–70 lb); Standard $6.90 (0–1 lb) or $9.90 (1–5 lb).
